The Hard Life Of A Call Center Cubicle Worker

The life of a call center cubicle worker can be hard and stressful at times, but there are ways to make it more enjoyable and rewarding. In this article, we’ll go over some of the best practices call center cubicle workers can use to make their days easier, and the world a better place to live in.

Being In Contact With Strangers

Have you ever walked past the rows and rows of office cubicles in an office building, hoping that no one would notice you? Have you ever passed by those secluded offices in some windowless corridor, not knowing if they’re vacant or taken? Unless you are working at a call center, chances are you have never felt more alone than when working in an office cubicle. This can be particularly distressing if your day job doesn’t involve interacting with people. The view out your window could be the only source of natural light for the day.

Your desk might be located between two cubicles where there’s no escape from the incessant conversations happening on either side. One customer phone call could last for hours on end and leave you feeling exhausted. At the same time, it’s rewarding to solve problems for customers who need assistance. A typical workday is divided into four different shifts (four-hour blocks) during which employees take calls from customers in various parts of the world. You have to be alert and responsive at all times because this is often unpredictable work; you don’t know what type of mood the person on the other line will be in when they call, how long their complaint will take to resolve, or how many calls you will receive during each shift.

Dealing With Annoying Customers

I come to work every day, excited to provide customer service and give advice to people who need it. But then I remember I’m in the call center. Those aren’t customers, they’re just cranky jerks with nothing better to do than yell at me for ten minutes about something that’s not my fault. And when you’re confined to your office cubicle all day, they never leave. It’s like they just keep piling up, one on top of the other, demanding what seems impossible and insisting that I fix their issue right this second.

Is this any way to live? No, it isn’t. So I did some research and found out that these people are called customers. They pay our wages because we work at a call center. If they had a little more understanding of how hard it is to get help from us while still sitting at home behind their computer screens, maybe they knew how much we put up with each day without yelling back (because yelling is so unprofessional), maybe if they knew what happened during lunch hour, then would be different.

Wearing Ties And Following Rules

These jobs usually require staff to work outside their comfort zone and stay on their feet for long periods. They are expected to deal with stressful, hectic, and tense situations all day which can be draining. Because there is no physical or emotional break, it may lead to fatigue as the day progresses. This can cause lower productivity and excessive errors in judgment. It also causes burnout because people often try to keep up at the expense of their personal lives.

One way that this problem could be fixed would be by putting in place breaks during the day so that workers can refuel themselves and re-energize before they start working again. Another option would be to allow them to move around more. Another suggestion is that management should take better care of their employees and make sure they have proper rest time before starting another shift after an exhausting one.

Fatigue From Hectic Schedules

One constant in the call center world is that no two days are alike. You’ll be working 12-hour shifts on one day, and then pulling 8-hour shifts the next. Your performance will rely heavily on your mental ability to stay alert for eight hours straight and this often leads to an overload of work as callers need more attention than usual. It’s not easy, but for those who can maintain focus for long periods at a time, it can be rewarding. There’s always a different person calling you every few minutes with their own unique needs, so never get bored!

Working Long Hours With Little Vacation Time

Many call center jobs in the US have customers around the world, so an eight-hour workday is simply not realistic. While their overseas counterparts are enjoying their time off, these call center workers often stay late and do overtime with little or no breaks. They may also find themselves on-call for emergencies at all hours of the day or night. Some people even work six days per week without any breaks during the week. All that said, many people who want to work in customer service seem to be attracted to this type of arrangement.

It is important that if you are offered a call center job as it has been known as one of the few get-rich-quick opportunities available today and it’s not uncommon for some salaries to reach five figures!

Being Invisible At Work

You can be the best employee in the world but at a call center. You’re at the bottom of the totem pole. All your accomplishments become irrelevant. They don’t matter. It’s not just managers who are trying to earn your respect and devotion. It’s everyone–your coworkers, your supervisors, and people like me who come in as interceptors. No matter how hard you work or how well you do in every aspect of life outside work. It all goes out the window once you walk through those front doors.

At some point, I was looking for an exit strategy. Something that would get me out of there before my dignity went with it. One day I got so frustrated with the lack of progress. That I snapped. I had been waiting on hold for what felt like hours when someone finally picked up on the other end. Please hold for one moment, she said before promptly hanging up on me. That did it: I marched right into my supervisor’s office and handed him my resignation letter.

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